To log in, click the "Login" tab above. If you are having trouble logging in, double check that you have selected the correct account type, "renter" or "landlord". On the login page, you will need to enter your username and passcode. Both are case-sensitive.

If you are a renter, you can contact your landlord to retrieve your login information. Landlords may contact the RenterAccess support desk at support@renteraccess.com.

Yes. Your suggestions for FAQs are welcomed. We hope that this page can continue to expand so that it will be able to address the questions that concern you most. Please send an email with your ideas to contact@renteraccess.com with "Suggestion for FAQ" in the subject field.

We do not sell, lease, or otherwise release your information to outside parties. We do not store your credit card information either. We have security measures in place to protect the information we host for you, and we also recommend that you take steps to limit the storage of unnecessary information on the site, such as social security numbers and detailed financial information. For more details, you can read our terms of use.

The best way to alert us to a problem with the RenterAccess site is to send us an email at techsupport@renteraccess.com.

Yes. Once you have logged in much of your account information can be updated, including your password.